Keeping Your Little Ones Safe
As parents ourselves, we understand your concerns about sharing photos of your children online. Here's exactly how we protect your family's privacy.
Our Promise to You
- Photos of children are deleted immediately after AI analysis
- Your data is never used to train AI models
- Only you can access your storybooks
- We never see or store your payment information
Photos & Full Names Are Completely Optional
You don't need to share any photos of your children or their real names to create a beautiful, personalized storybook. Our AI works just as well with:
✏️ Instead of Photos
- • Type a description: “Brown curly hair, blue eyes”
- • Describe their favorite outfit or features
- • Let the AI imagine a character for you
💫 Instead of Real Names
- • Use nicknames: “Buddy”, “Princess”, “Little Bear”
- • Use first names only (no last names needed)
- • Use completely made-up names
The choice is yours. Create stories with as much or as little personal information as you're comfortable sharing.
How We Protect Your Data
Built on Google Cloud Platform with enterprise-grade security measures
Immediate Photo Deletion
When you upload a photo to describe your child's appearance, our AI analyzes it to create a text description. The photo is then permanently deleted from our servers—usually within seconds.
No AI Training
We use Google's Vertex AI, which explicitly does not use customer data to train models. Your family's images and stories remain completely private and are never used to improve AI systems.
Your Data, Only Yours
Each family's storybooks and data are completely isolated. Our security rules ensure that only you can access, view, or modify your stories through the app interface.
Encrypted at Rest & Transit
All data is encrypted using AES-256 when stored and TLS 1.3 when transmitted. Your storybooks are as secure as data at major banks and healthcare providers.
Secure Payments via Stripe
We never see your credit card number. All payments are processed by Stripe, a PCI-DSS Level 1 certified payment processor trusted by millions of businesses worldwide.
Google Cloud Platform
Your data is hosted on Google Cloud, which undergoes regular third-party security audits and holds SOC 1/2/3, ISO 27001, and other certifications.
What Happens When You Upload a Photo
A step-by-step look at our privacy-first photo processing
You Upload
You select a photo of your child to help our AI understand their appearance
AI Analyzes
Our AI creates a text description: hair color, eye color, and other features
Photo Deleted
The photo is permanently deleted from our servers within seconds
Only Text Remains
Only the text description is saved to create your illustrations
Why We Do This
As parents, we built Enchantably with the same care we'd want for our own children's data. The AI only needs a moment to understand your child's appearance—it doesn't need to keep the photo. So we delete it immediately. It's that simple.
Important Clarifications
Full transparency about how we handle your data
Personalized Marketing Communications
We may use your story content to send you personalized marketing communications—for example, a reminder before the holidays showing a preview of your own book as a gift idea. These communications are only sent to you and feature only your own content. We will never share your stories, images, or characters with other users or use them in public marketing materials without your explicit written permission.
Support & Troubleshooting Access
While your data is isolated from other users, our support team may access your story data when you contact us for help or troubleshooting. This allows us to diagnose issues, help recover lost work, or assist with technical problems. We only access your data when necessary to provide support, and all team members are bound by strict confidentiality agreements.
Technical Details
For the technically curious parents
AI Infrastructure
Data Storage
Photo Processing
Payment Processing
PDF Access
Create Your Child's Story with Confidence
Your family's privacy is protected every step of the way. Turn your child's favorite toy into the hero of their very own storybook.